Shopping Guide


Orders and inquiries are accepted 24 hours a day.
Business hours: Monday through Saturday 11:00-18:00 (Japan time) ,
Regular holiday:  Closed on Sunday.
Please note that we may not be able to reply to e-mails on Saturdays, Sundays, and Holidays.

Please note that we may not be able to ship on Saturdays and Sundays due to shipping company's circumstances.


We have 24 hours return policy, which means you have 24 hours after receiving your item to request a return.
only accept returns as below 2 reasons (The return shipping fee is charged according to the specific situation);

  • What you received does not match the description of listing(If problems are found, must contact us within 24 hours after signing package).
  • Received a different gear.

Unfortunately, we cannot accept returns on sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at "". Please note that returns will need to be sent to the following address:
2-14, Kandaogawamachi, 
Chiyoda-ku, Tokyo, 101-0052

If your return is accepted, will be informed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at "".

*Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item arrives damaged, please check for any damage to your package before signing for your shipment and if you find any, report it to the shipping company immediately. And then please send a message to us within 24 hours and include pictures of the damaged item, and pictures of the packing box as well, even if the box doesn’t have any visual damages.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
A full refund of the purchase price (minus bank costs, PayPal fees, shipping costs, duty and tax) of the goods or exchange will be made once the goods are returned to us in the same condition as when they left our premises.

You’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at "".

Though the amount will be reimbursed to your PayPal account if you have paid on its balance, you will receive the refund via the credit card company.
And it will take a few days to have the refund processed to your credit card, so please keep that in mind.

Return due to problems with the buyer's national customs or transport company, we accept refund(the item must been arrives to our place), we only refund the cost of the item minus the initial shipping fee.

Attention for the electric instruments voltage: The voltage in Japan is 100 V, it is different from most of other countries, buyer need confirm the voltage of your country and probably get locally an adaptor for converting the voltage before use it in your country.  For this we don't take any responsible.

For any other reason, we are not able to accept returns and cancellations.

Due to the situation after pandemic, EMS stop to ship some countries and have the size limitation for some countries. DHL or Fedex cover these areas where EMS can not accept. You can select shipping company on order page after filling your information.

Any reason for returning item as the below, we can not refund shipping fee you paid first, additionally you might be charged returning shipping fee.
For example,

  • Unpaid for custom duty
  • Incorrect shipping information
  • Failure of import procedures


Placing multiple

The numbers in brackets at the end of each product name indicates the 'Shop Number'. Items with matching values within the brackets can be placed in the shopping cart together. Items of which the 'Store Number' differs cannot be placed in the cart together. Please make separate orders in such a case.