Damage from Shipping
If the item arrives damaged, please check for any damage to your package before signing for your shipment and if you find any, report it to the shipping company immediately. Please send a message to our staff within 24 hours and include pictures of the damaged item, and pictures of the box it came in even if the box doesn’t have any visual damages.
About ship to Australia
from 1st Jan 2020, Australia post changed the shipping rules, Australia post won't carry big size package from now on(over 105cm size), we only ship to Australia by DHL, and we will additional charge the shipping fee of Australia guitar, bass and so on other big size orders.
About Corona Virus
Due to the current Corona virus emergency situation, EMS couldn't delivery to some countries at this moment, only DHL works, but DHL shipping fee is very expensive so this price we can't including shipping fee. Case by case we need charge the additional shipping fee from you.
ATTENTION
During the Corona Virus when it is not lifted, whether shipment via EMS or DHL , any reason the item be returned back to us, the buyer need take the responsibility of the shipping fees, If buyer finished the payment and not accept this policy, please MUST BE contact us cancel the order BEFORE shipment, if buyer didn't contact us We consider the buyer agree to this clause and we will processing the order normally, we don't refund the full amount after shipment(after ship out refund is minus shipping fee partial refund).
