返金ポリシー
Returns and Cancellation
Though the amount will be reimbursed to your PayPal account if you have paid on its balance, you will receive the refund via the credit card company.
And it will take a few days to have the refund processed to your credit card, so please keep that in mind.
We only accept returns as below 2 reasons (The return shipping fee is charged according to the specific situation);
(a) What you received does not match the description of listing(If problems are found, must contact us within 24 hours after signing package).
(b) Received a different gear.
If the item arrives damaged, please check for any damage to your package before signing for your shipment and if you find any, report it to the shipping company immediately. Please send a message to our staff within 24 hours and include pictures of the damaged item, and pictures of the box it came in even if the box doesn’t have any visual damages.
Do not discard any of the packaging, manuals, papers, parts or accessories the item has been supplied with, and in particular, please do not remove protective film from any of the instruments pickups, pick guards, control plates, etc.
A full refund of the purchase price (Minus bank costs, PayPal fees, Currency exchange, Credit card fees, Shipping costs, Duty and Tax) of the goods or exchange will be made once the goods are returned to us in the same condition as when they left our premises.
There is usually a time lag between the customer's order and the return. As a result, the conversion amount received for an order will not usually match the conversion amount which will be refunded.
In the case of a chargeback to the cardholder, the exchange rate at the time of payment remittance, but not the exchange rate at the time of the order, will be applied to the exchange.
Return due to problems with the buyer's national customs or transport company, we accept refund(the item must been arrives to our place), we refund the amount of the order minus shipping costs, import taxes on return shipment and all fees.
Attention for the electric instruments voltage: The voltage in Japan is 100 V, it is different from most of other countries, buyer need confirm the voltage of your country and probably get locally an adaptor for converting the voltage before use it in your country. For this we don't take any responsible.
For any other reason, we are not able to accept returns and cancellations.
※Warning about a potential risk in the case of returning and refunding
There could be lags in refunding between Ishibashi Music and customers. That means the case of returning occurs and even if refund is initiated, the remittance will NOT complete immediately and may take days at latest.
Furthermore, please note that there should be a disparity between the price you paid and the one you receive as refund due to the fluctuation in currency rate between JPY and your denomination minute by minute.
※Warranty
The warranty is only valid within Japan.
All items be taken or shipped overseas are not covered by warranty.
According to the manufacturer's terms and conditions, Warranties for almost all brand new items warranty are only valid within Japan.
※Attention for the electric instruments voltage
The voltage in Japan is 100 V, it is different from most of other countries, buyer need confirm the voltage of your country and probably get locally an adaptor for converting the voltage before use it in your country. For this we don't take any responsible.
For any other reason, we are not able to accept returns and cancellations.
ATTENTION
Due to the situation after pandemic, EMS stop to ship some countries and have the size limitation for some countries. DHL or Fedex cover these areas where EMS can not accept. You can select shipping company on order page after filling your information.
Any reason for returning item as the below, we can not refund shipping fee you paid first, additionally you might be charged returning shipping fee.
For example,
- Unpaid for custom duty
- Incorrect shipping information
- Failure of import procedures
etc...